Support and Ticketing Site Address Changing Soon

Carrie ClearyPaILS, support, System Maintenance

Be prepared, PaILS staff are in the process of moving our current support site and Help Desk software from http://support.sparkpa to an upgraded hosted server at HelpSpot.  The URL/address of the site will change to https://sparkpa.helpspot.com/

Please update your bookmarks and links to the site effective late evening July 18, or start of business July 19.

Roaring cat, because librarians like cat pictures.

There will be an hour or two when the site is not accessible, after 7p.m. on Wednesday July 18, but when it comes back, at start of business on Thursday, July 19, the support site will have SSL, more space, more speed, more logins, and be hosted on more up-to-date hardware and operating systems.

We will also soon release a new form to entering your Support Ticket question and will optimize the workflow of staff so we can better serve the community.  New chapters are being added to our knowledge books every day.

Thanks for being a part of our SPARK Community.

Carrie ClearySupport and Ticketing Site Address Changing Soon