September is Library Card Sign-Up Month

Carrie ClearyCirculation, Discussion Starter

PaILS is prepared to help your location celebrate September as Library Card Sign-Up Month with some new fields/features available in the Evergreen 3.3 software when you register a patron.

Download and customize this 8.5 x 11 form:  Patron Registration Form Sample

Download and customize this small format form:  IndexCardSizePatronRegistrationForm

  • When was the last time you updated your library’s Patron Registration Form?
  • Does your current form reflect the Required Fields and some of the Suggested Fields like Preferred Name or Parent/Guardian?
  • Is the form in a good order for the patron to complete and for the staff to enter the data on your Evergreen screen?
  • Does your registration form (and local policy) allow you to collect a patron’s desire to allow another to pick up holds on their behalf? (This feature is also known as the Privacy Waiver.)
  • How do you handle collection of special stat cats?
  • Do you hand out Patron Registration Forms at outreach events or to realtors to include in Welcome Baskets, at Senior Centers, housing developments, at schools/day camps/day cares so people can bring in the form already completed?

Please share copies of Patron Registration Forms or other forms you are proud of with the SPARK Community via the mailing lists or the Committees. We can learn a lot by seeing great examples.  Perhaps you have a form in a different size or with other fields that are important–share it.

We have partly anonymized the forms shared here to represent a combination of ideas collected from a few other SPARK Community forms.   Thanks to all who shared and worked on this so far.

Carrie ClearySeptember is Library Card Sign-Up Month

Authority Control Project: Who is this Authority Anyway?

Carrie ClearyCatalog, Discussion Starter, User Groups

PaILS Project Title:  Authority Control 2019

What is Authority Control?  Here’s a page from Evergreen documentation that helps to begin to explain it.  It’s a significant detail for catalogers to understand.

Project Plan: A group of  community members with cataloging expertise and PaILS support staff will work with Equinox and Backstage to set up an Authority Control Profile.

Resources Needed:  Time of Community (accepted volunteers), Project Management Time, Leadership and Final Decision making approval, Online Meeting Space and Document storage, Place to Archive Project Results, Funds to pay Equinox and Backstage for data services provided.   These resources are committed.

Output Expected: Improved catalog accuracy through better understanding of Subject Authority rules that we can all agree upon.  This will make the next de-dup better and allow us to strategize to delete legacy records, much improved statewide searching through consistency and shorter lists.  I’m hopeful it will improve relevancy results of searches too.  This is a clean-up and analysis project.

Why are we doing this?  What is the expected change or outcome?  A better catalog for our customers and libraries to use when searching for items they want.

Timeline: This project was written to be completed by end of September 2019.  This was an expected plan to do this project on this timeline.

If you have questions about this project, the Cataloging listserv would be a great place to start a conversation.

Carrie ClearyAuthority Control Project: Who is this Authority Anyway?

Support and Ticketing Site Address Changing Soon

Carrie ClearyPaILS, support, System Maintenance

Be prepared, PaILS staff are in the process of moving our current support site and Help Desk software from http://support.sparkpa to an upgraded hosted server at HelpSpot.  The URL/address of the site will change to https://sparkpa.helpspot.com/

Please update your bookmarks and links to the site effective late evening July 18, or start of business July 19.

Roaring cat, because librarians like cat pictures.

There will be an hour or two when the site is not accessible, after 7p.m. on Wednesday July 18, but when it comes back, at start of business on Thursday, July 19, the support site will have SSL, more space, more speed, more logins, and be hosted on more up-to-date hardware and operating systems.

We will also soon release a new form to entering your Support Ticket question and will optimize the workflow of staff so we can better serve the community.  New chapters are being added to our knowledge books every day.

Thanks for being a part of our SPARK Community.

Carrie ClearySupport and Ticketing Site Address Changing Soon

Contacting Support and Queue Management Strategy

Carrie ClearyPaILS, support, Uncategorized

The SPARK Support portal is full of questions and ideas for implementing the most effective workflows and policies right now. We are also planning for the upgrade to 3.3. Please continue to be patient as we work through a long list. If you have an open request that you believe needs immediate attention, please call directly and we’ll set a priority timeline together. If something is stopping your success, PaILS staff wants to empower you to move what stands in your way.

Here’s a little update of things to come. Our support site is moving to a new host soon. Our timeline isn’t set in stone, as we are in a testing phase now. We are working with a trusted vendor who also supports open source projects to ensure it is smooth. We anticipate 2 hours of downtime on our support site. The new support site will offer access to 5 users. I anticipate for right now, the accounts will be assigned as: 2 to 2FTE PaILS staff members and 3 to Committee Leadership. We aim to build knowledge books and documentation that will offer support before, during, and after migration, as well as opportunities for the Community to share more of what you do. We learn from each other–that’s the best thing.

Support staff will be changing the way we categorize requests and will soon institute a priority rating system. Upon entry of a support request, you will have an opportunity to rate Urgency, Importance, and Impact: whether the issue effects just your location/system/a resource sharing consortium/all of SPARK/or the Evergreen Community. That will help us get the best results from our limited human time and prepare to hire new support staff in the future.

SPARK Support plans to post instructions for a sort of “Open Enrollment” period strategy for making certain changes. If you want to make a change to a shelving location, policy, or catalog link in the middle of a month, that’s fine, and that can happen, but some changes are best first tested, and then to be put into the live Production with the start of a month or quarter. We will offer “Review/Change Your Catalog Links” Month and “Shelving Location Analysis” Quarter, among other activities to encourage community participation. Having a clear change management process will make reports better and ensure we have communicated the changes and their impact on all stakeholders. I hope to present a draft of a calendar for community input soon.

The best is yet to come. Share more; have more.

Deck view: Looking into my garden: featuring coffee and just picked baby carrots.
Gardens and libraries grow with good plans.

Your work in libraries changes lives.

Thank you.

Carrie ClearyContacting Support and Queue Management Strategy

Resource Sharing Test Server soon to be version 3.3

Carrie ClearyEvergreen, Opportunity for Community, System Maintenance

SPARK has 3 servers, Production, Test, and Resource Sharing.

On Wednesday, June 12, SPARK’s Resource Sharing test server will be refreshed and upgraded to present Evergreen version 3.3.1–it will likely happen in the evening, so you will be able to try it out on or after Thursday, June 13.

Let support know if you want to volunteer to do some early testing on it. We are looking for community members to records short screen casts demonstrating common workflows and to create training documentation too.

Celebrate our SPARK open source community by participating.

Carrie ClearyResource Sharing Test Server soon to be version 3.3

Welcome Adams County

lugeneNew Member

The libraries of Adams County, PA went live with SPARK on May 23. Gettysburg, Jean Barnett Trone Memorial Library of East Berlin, Carroll Valley, Harbaugh-Thomas, Littlestown, and the New Oxford Area Library are now part of our growing consortium. We’re excited to welcome them, and we’re looking forward to being a part of all the good things they do for library service in South Central Pennsylvania.

lugeneWelcome Adams County

Plan Ahead for Offline Circulation

Carrie Clearycalendar event, Circulation, support, Training

PaILS Director of Technology and System Support, Lugene Shelly will offer a live online training about Offline Circulation on Friday, June 7 at 11a.m.

Be prepared so that you and your staff are ready to respond if your Internet connection goes down or the SPARK hosted Evergreen application experiences a downtime.

Circulation–>Offline Circulation

Attend this session for a refresher of using Offline Circulation. You could prepare by reading Evergreen documentation or SPARK support documentation.

Attend this session and make a plan so your location is ready:

  • Review the steps: Create, Upload, and Process.
  • Do you know who is responsible at your location to download the Block List? How often is it done?
  • What logins allow the import of Offline Circulation transactions?
  • Do you understand the different types of Exceptions you may encounter?

Instructions for Joining our Online Meeting:

Training on Using Offline Mode
Fri, Jun 7, 2019 11:00 AM – 12:00 PM EDT

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/742652301

You can also dial in using your phone.
United States: +1 (872) 240-3212

Access Code: 742-652-301

Carrie ClearyPlan Ahead for Offline Circulation

Want to Try a New Module?

Carrie ClearyAcquisitions, Booking, Evergreen, support

Did you or your staff attend the Evergreen Conference 2019 at the end of April and come home brimming with energy and inspiration to try something new?

Perhaps your library is now excited about using Acquisitions or Booking or even Serials.

SPARK support is here to help. If you are thinking of trying a new module that your location hasn’t used before, please contact us to start the conversation and tell us what you are planning. For first contact, submit a request or visit during SPARK Support LIVE.

Acquisitions: Start exploring on your own by reading the Evergreen documentation. Let Support know if you want to experiment on the test server to get a feel for things or start planning for implementation. The Acquisitions module in Evergreen has various administration pieces, such as EDI ordering, that will need to be properly configured. Notify support of your plans so we can work with our host, arrange for training, and network you with other libraries using the module.  Note: Support may need time to plan, so consider that in your project timeline.

Slide from Joy of Booking

Booking: The Booking Module can make room reservations, or equipment reservations, or other real item reservations easy to track and schedule for your library. This Evergreen module is the newest and may have a bug or two, but tracking reservations is a feature that many libraries have purpose to implement. Let SPARK Support know if you are investigating use of this resource and we can perhaps provide assistance or learn more along with you and our member libraries as we explore new workflow possibilities using this module.

Serials: I see all over local documentation that if you don’t “claim” serials issues as missing with a subscription manager, and only have a popular magazine collection, that this module may not interest you. At any rate, serials got some attention at the Evergreen Conference, and it has some neat features. Let SPARK support know what your plans are or if you want to use a test server as a sandbox of sorts.

Carrie ClearyWant to Try a New Module?

Circulation Committee Meeting

Carrie Clearycalendar event, Circulation, Opportunity for Community, User Groups

The Circulation Committee will be hosting an online Committee Meeting on Thursday, May 16 at 2p.m.

Remember these?
Date Due stamped on paper

If you would like to attend the Committee Meeting, join online with a computer that has speakers and a microphone or read the instructions being sent via the mailing list about how to dial in with your telephone for sound.

The preliminary agenda is listed below:

  • Welcome New Executive Director
  • Update on Charter: Accepted.
  • Conference Review: Who Attended? Reports and Feedback
  • Using Webby: Concerns, Libraries need help?
  • Date for Evergreen Upgrade: Local Plan discussions
  • Draft Training Outline for Circulation for 3.3: Call for volunteers to create training videos and documentation.
Carrie ClearyCirculation Committee Meeting