Support and Ticketing Site Address Changing Soon

Carrie ClearyPaILS, support, System Maintenance

Be prepared, PaILS staff are in the process of moving our current support site and Help Desk software from http://support.sparkpa to an upgraded hosted server at HelpSpot.  The URL/address of the site will change to https://sparkpa.helpspot.com/ Please update your bookmarks and links to the site effective late evening July 18, or start of business July 19. There will be an … Read More

Carrie ClearySupport and Ticketing Site Address Changing Soon

Contacting Support and Queue Management Strategy

Carrie ClearyPaILS, support, Uncategorized

The SPARK Support portal is full of questions and ideas for implementing the most effective workflows and policies right now. We are also planning for the upgrade to 3.3. Please continue to be patient as we work through a long list. If you have an open request that you believe needs immediate attention, please call directly and we’ll set a … Read More

Carrie ClearyContacting Support and Queue Management Strategy

Plan Ahead for Offline Circulation

Carrie Clearycalendar event, Circulation, support, Training

PaILS Director of Technology and System Support, Lugene Shelly will offer a live online training about Offline Circulation on Friday, June 7 at 11a.m. Be prepared so that you and your staff are ready to respond if your Internet connection goes down or the SPARK hosted Evergreen application experiences a downtime. Attend this session for a refresher of using Offline … Read More

Carrie ClearyPlan Ahead for Offline Circulation

Want to Try a New Module?

Carrie ClearyAcquisitions, Booking, Evergreen, support

Did you or your staff attend the Evergreen Conference 2019 at the end of April and come home brimming with energy and inspiration to try something new? Perhaps your library is now excited about using Acquisitions or Booking or even Serials. SPARK support is here to help. If you are thinking of trying a new module that your location hasn’t … Read More

Carrie ClearyWant to Try a New Module?

SPARK Support LIVE!

Carrie Clearycalendar event, Opportunity for Community, support

Attend an open office hours LIVE work session with PaILS’s Director of Technology and System Support, Lugene. Tuesday, April 16 from 2p.m. to 4p.m. Thursday, April 18 from 10a.m. to noon Don’t worry if you miss this week, in future weeks, we’ll have different hours to serve library staff who work varying hours around the Commonwealth. Format: This is a … Read More

Carrie ClearySPARK Support LIVE!