Support and Ticketing Site Address Changing Soon

Carrie ClearyPaILS, support, System Maintenance

Be prepared, PaILS staff are in the process of moving our current support site and Help Desk software from http://support.sparkpa to an upgraded hosted server at HelpSpot.  The URL/address of the site will change to https://sparkpa.helpspot.com/ Please update your bookmarks and links to the site effective late evening July 18, or start of business July 19. There will be an … Read More

Carrie ClearySupport and Ticketing Site Address Changing Soon

Contacting Support and Queue Management Strategy

Carrie ClearyPaILS, support, Uncategorized

The SPARK Support portal is full of questions and ideas for implementing the most effective workflows and policies right now. We are also planning for the upgrade to 3.3. Please continue to be patient as we work through a long list. If you have an open request that you believe needs immediate attention, please call directly and we’ll set a … Read More

Carrie ClearyContacting Support and Queue Management Strategy

Resource Sharing Test Server soon to be version 3.3

Carrie ClearyEvergreen, Opportunity for Community, System Maintenance

SPARK has 3 servers, Production, Test, and Resource Sharing. On Wednesday, June 12, SPARK’s Resource Sharing test server will be refreshed and upgraded to present Evergreen version 3.3.1–it will likely happen in the evening, so you will be able to try it out on or after Thursday, June 13. Let support know if you want to volunteer to do some … Read More

Carrie ClearyResource Sharing Test Server soon to be version 3.3

Plan Ahead for Offline Circulation

Carrie Clearycalendar event, Circulation, support, Training

PaILS Director of Technology and System Support, Lugene Shelly will offer a live online training about Offline Circulation on Friday, June 7 at 11a.m. Be prepared so that you and your staff are ready to respond if your Internet connection goes down or the SPARK hosted Evergreen application experiences a downtime. Attend this session for a refresher of using Offline … Read More

Carrie ClearyPlan Ahead for Offline Circulation

Want to Try a New Module?

Carrie ClearyAcquisitions, Booking, Evergreen, support

Did you or your staff attend the Evergreen Conference 2019 at the end of April and come home brimming with energy and inspiration to try something new? Perhaps your library is now excited about using Acquisitions or Booking or even Serials. SPARK support is here to help. If you are thinking of trying a new module that your location hasn’t … Read More

Carrie ClearyWant to Try a New Module?

Circulation Committee Meeting

Carrie Clearycalendar event, Circulation, Opportunity for Community, User Groups

The Circulation Committee will be hosting an online Committee Meeting on Thursday, May 16 at 2p.m. If you would like to attend the Committee Meeting, join online with a computer that has speakers and a microphone or read the instructions being sent via the mailing list about how to dial in with your telephone for sound. The preliminary agenda is … Read More

Carrie ClearyCirculation Committee Meeting

Catalogers Unite at Town Hall

Carrie Clearycalendar event, Catalog, Opportunity for Community, User Groups

The SPARK Cataloging Committee invites you to the first online Cataloging Town Hall on Wednesday, May 22nd at 2:00 PM.   Like the recently hosted Reports Town Hall, at this event you will have the opportunity to ask all of your questions.  If you have a question about cataloging or would like to see something specific demonstrated, please submit it to … Read More

Carrie ClearyCatalogers Unite at Town Hall

SPARK Support LIVE!

Carrie Clearycalendar event, Opportunity for Community, support

Attend an open office hours LIVE work session with PaILS’s Director of Technology and System Support, Lugene. Tuesday, April 16 from 2p.m. to 4p.m. Thursday, April 18 from 10a.m. to noon Don’t worry if you miss this week, in future weeks, we’ll have different hours to serve library staff who work varying hours around the Commonwealth. Format: This is a … Read More

Carrie ClearySPARK Support LIVE!

What Should I Bring to the Evergreen Conference?

Carrie ClearyEvergreen, Training

Are you planning the details for your trip to the Evergreen Conference?I know I am, so I thought I’d tell you a little about how I’m planning. Mental Prep:  I watched a webinar to brush up on some networking/relationship building skills. I’m learning base level competencies and watching action in the Evergreen community so I can see where I can … Read More

Carrie ClearyWhat Should I Bring to the Evergreen Conference?