Pennsylvania Library Association Conference

Carrie Clearycalendar event, Opportunity for Community, PaILS

Stop by to see the staff of Pennsylvania Integrated Library System (PaILS) in Erie at the Pennsylvania Library Association Conference. Come network with us.  Find our exhibitor booth or attend the SPARK Community presentation: SPARKing Relationships & Resource Sharing. What do we offer?  A shared installation of the open source ILS Evergreen and a fantastic community of libraries and support … Read More

Carrie ClearyPennsylvania Library Association Conference

The Networking Game

Carrie Clearycalendar event, Opportunity for Community, Training

Free Webinar Prepare to attend the upcoming Pennsylvania Library Association conference, an Evergreen conference, or a Committee, Town Hall, or User Group Meeting by participating in this online training. The Networking Game: Engaging with Colleagues at Your Consortia, Professional Associations, and Conferences Oct 9, 2019 12pm EST Register here:  attendee.gotowebinar.com/register/6357355742617557515 After registering, you will receive a confirmation email containing information … Read More

Carrie ClearyThe Networking Game

September is Library Card Sign-Up Month

Carrie ClearyCirculation, Discussion Starter

PaILS is prepared to help your location celebrate September as Library Card Sign-Up Month with some new fields/features available in the Evergreen 3.3 software when you register a patron. Download and customize this 8.5 x 11 form:  Patron Registration Form Sample Download and customize this small format form:  IndexCardSizePatronRegistrationForm When was the last time you updated your library’s Patron Registration … Read More

Carrie ClearySeptember is Library Card Sign-Up Month

Authority Control Project: Who is this Authority Anyway?

Carrie ClearyCatalog, Discussion Starter, User Groups

PaILS Project Title:  Authority Control 2019 What is Authority Control?  Here’s a page from Evergreen documentation that helps to begin to explain it.  It’s a significant detail for catalogers to understand. Project Plan: A group of  community members with cataloging expertise and PaILS support staff will work with Equinox and Backstage to set up an Authority Control Profile. Resources Needed:  … Read More

Carrie ClearyAuthority Control Project: Who is this Authority Anyway?

Support and Ticketing Site Address Changing Soon

Carrie ClearyPaILS, support, System Maintenance

Be prepared, PaILS staff are in the process of moving our current support site and Help Desk software from http://support.sparkpa to an upgraded hosted server at HelpSpot.  The URL/address of the site will change to https://sparkpa.helpspot.com/ Please update your bookmarks and links to the site effective late evening July 18, or start of business July 19. There will be an … Read More

Carrie ClearySupport and Ticketing Site Address Changing Soon

Contacting Support and Queue Management Strategy

Carrie ClearyPaILS, support, Uncategorized

The SPARK Support portal is full of questions and ideas for implementing the most effective workflows and policies right now. We are also planning for the upgrade to 3.3. Please continue to be patient as we work through a long list. If you have an open request that you believe needs immediate attention, please call directly and we’ll set a … Read More

Carrie ClearyContacting Support and Queue Management Strategy

Resource Sharing Test Server soon to be version 3.3

Carrie ClearyEvergreen, Opportunity for Community, System Maintenance

SPARK has 3 servers, Production, Test, and Resource Sharing. On Wednesday, June 12, SPARK’s Resource Sharing test server will be refreshed and upgraded to present Evergreen version 3.3.1–it will likely happen in the evening, so you will be able to try it out on or after Thursday, June 13. Let support know if you want to volunteer to do some … Read More

Carrie ClearyResource Sharing Test Server soon to be version 3.3

Plan Ahead for Offline Circulation

Carrie Clearycalendar event, Circulation, support, Training

PaILS Director of Technology and System Support, Lugene Shelly will offer a live online training about Offline Circulation on Friday, June 7 at 11a.m. Be prepared so that you and your staff are ready to respond if your Internet connection goes down or the SPARK hosted Evergreen application experiences a downtime. Attend this session for a refresher of using Offline … Read More

Carrie ClearyPlan Ahead for Offline Circulation

Want to Try a New Module?

Carrie ClearyAcquisitions, Booking, Evergreen, support

Did you or your staff attend the Evergreen Conference 2019 at the end of April and come home brimming with energy and inspiration to try something new? Perhaps your library is now excited about using Acquisitions or Booking or even Serials. SPARK support is here to help. If you are thinking of trying a new module that your location hasn’t … Read More

Carrie ClearyWant to Try a New Module?